Shipping & returns
Plan delivery before install day.
Orders ship by freight and are delivered curbside. Review access, storage, carton counts, and return eligibility before you schedule labor.
Getting it to you
How delivery works.
Curbside delivery
Delivery is priced by straight-line distance from Bakersfield: free within 10 mi, $150 (10–30), $200 (30–50), $250 (50–80), $310 (80–100). Beyond 100 mi is pickup or a custom freight quote. Carriers deliver to the curb or driveway — inspect and note visible carton or pallet damage before signing.
Confirm truck access
Tell us first if the street is narrow, gated, steep, rural, under construction, or hard for a freight truck to reach.
Keep cartons protected
Store flooring flat, indoors, and away from standing water, direct sun, and job-site debris until installation.
Wait to schedule labor
Confirm the full order arrived in good condition before scheduling installers or removing existing flooring.
Return eligibility
Returns may be accepted only when all of the following apply:
- Return is requested within 30 days of delivery.
- Flooring has not been installed.
- Product is in original, unopened packaging.
- Product is in new, resalable condition.
- Return has an approved Return Authorization (RMA).
A 25% restocking fee applies. Customers are responsible for return shipping costs.
Non-returnable items
The following items cannot be returned:
- Installed flooring
- Opened or partial cartons
- Custom or special-order products
- Clearance or final sale items
- Trim, moldings, adhesives, underlayment, and samples
Damaged or incorrect orders
Please inspect your shipment upon delivery. If your order arrives damaged or incorrect, contact us within 48 hours so we can help make it right.
Manufacturing defects
Do not install flooring you believe has a manufacturing defect. Contact us immediately. Installed flooring is considered accepted for visible condition and may not qualify for replacement under the Limited Warranty.
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